We're here to assist you with any questions, technical issues, or concerns about your assessment. Browse our FAQs below or reach out directly via email.
Get in Touch
For personalized support, email us at:
Response Time: We typically respond within 24-48 business hours. For urgent payment issues, we prioritize responses within 12 hours.
Frequently Asked Questions
How do I get a refund?
We offer a 7-day money-back guarantee if you're unsatisfied with your report. To request a refund:
- 1. Email support@iqofficial.com with your order ID (found in your receipt email)
- 2. Briefly explain your reason (optional, helps us improve)
- 3. Refunds are processed within 5-7 business days to your original payment method
Note: Refunds are only available within 7 days of purchase. After this period, sales are final (except where required by local consumer protection laws).
Can I retake the test?
Yes, but we recommend waiting at least 6 months between attempts to minimize practice effects (memory of test items artificially inflating scores).
How to Retake:
- • Return to the homepage and click "Start Test" again
- • Your previous results will remain accessible if you purchased the full report
- • Each attempt requires a separate purchase (R$ 1,00) to unlock the detailed report
Why the 6-month wait? Cognitive abilities are relatively stable in the short term. Retaking too soon may measure test familiarity rather than genuine improvement.
Is this certificate official?
Our certificate is a commemorative document summarizing your test performance. However, it is not an official credential recognized by:
- • Educational institutions (schools, universities)
- • Employers or licensing boards
- • Government agencies or legal entities
What can I use it for?
- ✓ Personal achievement milestone
- ✓ Sharing on social media (LinkedIn, Twitter)
- ✓ Conversation starter about cognitive science
- ✗ Formal applications (job interviews, university admissions)
For an official IQ certificate accepted by institutions, you must take a proctored assessment (WAIS-IV, Stanford-Binet, Woodcock-Johnson) administered by a licensed psychologist. Find providers via the American Psychological Association.
Other Common Questions
I didn't receive my report email. What should I do?
Check your spam/junk folder first. If still missing, email us at support@iqofficial.com with your payment confirmation, and we'll resend it within 1 hour.
The test froze during my session. Will I lose my progress?
Your answers are saved locally in your browser after each question. Simply refresh the page, and you'll resume from where you left off. If issues persist, clear your browser cache or try a different browser (Chrome/Firefox recommended).
Can I access my report from multiple devices?
Yes! Your report is tied to the email address used during checkout. Access it from any device by clicking the link in your receipt email. Bookmark the report URL for easy access.
How is my score calculated?
We use Item Response Theory (IRT) with weighted scoring (easy=1pt, medium=2pts, hard=3pts). Raw scores are normalized to a bell curve (mean=100, SD=15) based on 3.2 million global responses. Learn more on our Methodology page.
My payment was declined. What went wrong?
Common causes: insufficient funds, incorrect card details, or bank fraud protection blocking the transaction. Try a different payment method or contact your bank. If problems persist, email us with a screenshot of the error message.
Privacy & Data Requests
For GDPR/CCPA data requests (access, deletion, portability), email:
privacy@iqofficial.comWe respond to data requests within 30 days as required by law. For more details, see our Privacy Policy.
Business & Partnership Inquiries
Interested in licensing our platform for your organization, or exploring collaboration opportunities? Contact our partnerships team:
partnerships@iqofficial.comWe work with educational institutions, HR departments, and research organizations to provide scalable cognitive assessment solutions.